Introduction Course for ITIL® V4


What is ITIL® V4?

ITIL® is a globally recognised and a very popular qualification for IT Service Management. The framework follows best practice on how to use IT effectively in order to meet business objectives efficiently and deliver value to its users.

Just about every organisation you might work for today harnesses tech to provide products and services.  ITIL® provides a flexible foundation for organisations who want to optimise their service management operating models and maximise value creation.  ITIL® Service Management is a ‘one stop shop’ triage for corporate IT problems and services, and service management is now considered as being much broader than traditional service desk activities

If you aren’t sure about whether or not ITIL® is  for you, this introductory online course could be just the thing you need!  It draws on materials taken from our official foundation course which is accredited by Peoplecert.  The course has been designed to give you a very good idea of what ITIL® is about as well as a feel for what to expect in this e-learning experience.

This course covers the following:

  • Introducing ITIL® 4
  • Key Concepts of Service Management
  • The Four Dimensions
  • Introducing the Service Value System
  • Introducing the Seven Principles
  • Introducing the Interconnected Service Value Chain
  • Introducing ITIL Management Practices
  • Introducing Practices in Depth

Please note that this introduction course does not cover the entire qualification syllabus and there is no tutor support available.


The ITIL® course on this page is offered by Robust IT ATO/Affiliate of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.

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